Dit zijn de vragen die we het vaakst krijgen voordat teams zich aanmelden. Als jouw vraag er niet bij staat, reageert ons ondersteuningsteam op werkdagen binnen enkele uren.
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Only if you let it. The custom instructions area lets you set tone, vocabulary, sentence length and the kind of language your agency would actually use. Combined with training on your own service pages and case studies, it reads as you — not as a stock assistant.
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We'd advise against that, and the guardrails make it easy to avoid. You instruct the bot to quote 'starting from' ranges, explain that final scope depends on the brief, and always offer a strategist call for specifics. That protects your margins and stops awkward conversations later.
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Not natively today. You route captured leads into those CRMs through Zapier or Make workflows that fire once the chat ends. That's enough for most agency new-business pipelines, and it means the transcript and qualifying answers travel with the lead.
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Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim the chat, see what the prospect has already asked, and pick up the conversation without making them start again. You can also set the availability hours so it only offers handover when someone's actually there.
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You can include instructions to recognise common signals — 'we're a [type] agency reaching out about partnerships', 'we'd love to white-label for you' — and route those to a partnerships email rather than your new-business form. It won't catch every one, but it filters out the obvious ones.
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You set a fallback response. Most agencies use this to capture the question, take the prospect's details and promise a follow-up from a strategist. The unanswered questions then show up in your reports so you can train the bot on whatever's been missing.
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Yes. On Business plan and above, auto-retrain revisits selected pages daily, weekly or monthly and refreshes the bot's knowledge. So when you push a new service page or update a pricing tier, the bot picks it up without anyone manually retraining it.
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Most agencies have a working bot in well under an hour. Point it at your site, deselect any pages you don't want indexed (blog drafts, internal pages), set the tone instructions, configure the lead form and paste the embed snippet. Wiring up the CRM workflow is another 20 minutes.
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Yes. The Reseller plan ($399/month) gives you a fully white-labelled platform with your own domain, custom 'Powered by' text and a client login under your branding — up to 5 brands and 30 chatbots. A lot of agencies start on Business for their own site, then move to Reseller once they want to package this as a client service.
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Yes. The free plan gives you one chatbot and 50 messages a month, with no credit card required. It's enough to train it on your site, test how it answers real prospect questions and decide whether the voice is right before you upgrade.